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Grifos Pens


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Shipment

All the products are shipped by means of air mail registered postal service already included into the pens prices. Average delivery time is 7-10 days in Europe and 10-14 days all over the world. We ship WORLD-WIDE.

In case of urgent shipping on your request we could organize carrier express delivery with additional costs.

Aurumvallis prepares the ordered goods packed up into the craft envelope and sealed with our official company sellotape/Scotch tape and commit it to the Italian Post or carrier. Dispatch time is 24-48 hours = payment validation + order preparation + delivery to the local postal office/parcel collection by carrier.

Carriers deliver goods on working days, from Monday till Friday, except for holidays. Goods shipped with carriers are usually delivered within 24-36-48 hours depending on the address remoteness. Delivery to remote islands and difficult to accsess regions can take till 96 hours. The above mentioned delivery time has indicative character as it is subject to external variations as force majeure conditions, traffic and cross-country ability, strikes or local authority acts.

Aurumvalis works with the following carriers: AWS, Bartolini, UPS. Additional delivery charges by the carriers are to be checked before placing Your order writing us to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Delivery time of Your packet varies according to the carrier You have chosen. Carrier delivery times start form the moment You receive an e-mail confirming Your order dispatch. Dispatch and delivery times are given in working days.

As soon as You order is dispatched You'll receive an e-mail with tracking number or a link where You can controll Your order shipping on-line. Otherwise You can contact us to get more information This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If You choose shipping by carrier, it is necessary to indicate Your valid phone number in Your delivery details.

Please controll at the moment of delivery by postman or carrier if the envelope is safe (not damaged, wet or modified).

After signing the transport document the client will not be ablle to submit any controversy regarding the quantity and quality of the received goods.

Every claim regarding the goods delivery or its characteristics at the moment of delivery are to be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

- Damaged or missing products: possible damages or missing goods should be claimed to the carrier signing the transport document with reserve.

- Delivery delay: claimes can be raised within 6 days after missing delivery according to the approximate delivery day contacting us This e-mail address is being protected from spambots. You need JavaScript enabled to view it


NEED HELP TO COMPLETE YOUR ORDER

Due to the complexity of Italian laws we'd like to pay Your attention to giving Your consent for personal data treatment during Your registration on our website. Please mark the box every time when You read the following:

  • I authorize the treatment of my personal data in order to be provided with proper service and be satisfied with my requests,

  • I authorize disclosure of my personal data to third parties whose functional activity contributes to providing the service requested (e.g. shipping, billing, invoicing, etc.).

Please be sure to mark the box also while filling in Your order form when You read:

  • I agree to the Terms of Service.

So You have to mark the box 3 times to complete successfully Your order. Otherwise the system won't let You preceed with Your order. You are assured to give this information merely for handling, shipping and invoicing purposes.

Thank You for reading this note.

 

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